Readyforbusiness

Social Enterprise Register


Case Studies

We believe that it is important to share experience. These case studies illustrate examples of social value in commissioning & procurement and successful Third Sector and public sector engagement from a number of perspectives. This includes case studies on individuals who have championed community benefit within their organisations, organisations who have considered social value and community benefit in procurement and the mechanisms they have adopted to deliver it.

If you have any feedback on any of these case studies or have any material you believe would make an interesting case study please contact us at Ready for Business, roddy@readyforbusiness.org or telephone 0141 425 2914.


CASE STUDY

Employability Services in Fife Case Study

Eight third sector employability services came together to form the Fife ETC consortium that won the contract to deliver the employability contract for the Opportunities Fife Partnership. This has led to better, more joint-up employability services in Fife, reaching more unemployed people from deprived areas and a stronger third sector. Download Full Case Study

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CASE STUDY

Co-production of a Day Opportunities Service in Galashiels by Scottish Borders Council

Scottish Borders Council pushed the traditional boundaries of procurement and created a new route to achieve successful delivery of a day opportunities service with the important principle of co-production at the heart of the decision making process. Cornerstone, the successful provider, is working closely with Council colleagues to ensure that people achieve agreed outcomes.

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CASE STUDY

Public Social Partnership: The Life I Want

The Life I Want PSP was initiated in 2013 and committed to the modernisation of day services in Glasgow for adults with Learning Disabilities. This commitment is not only a response to Self-Directed Support legislation, which is designed to enable service users to exercise choice and control over their care and support arrangements, including choice of provider, but also because it was clear to partner organisations that services needed to change to meet the aspirations and needs of the people who use them.

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CASE STUDY

Public Social Partnership: SPT Community Transport

Strathclyde Partnership for Transport (SPT) is the Regional Transport Partnership (and Public Transport Authority) for the west of Scotland, established by the Transport (Scotland) Act 2005, covering 11 full council areas and part of one other. Regional Transport Partnerships (RTPs) were established by the Transport (Scotland) Act 2005 with the purpose of delivering and co-ordinating transport solutions which were cross-boundary, multi-modal, and partnership focused.

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CASE STUDY

Dovetail Enterprises – Delivering to the public sector

Dovetail Enterprises is one of seven companies which have been successful in being included in the Scottish Government Framework Agreement for supported factories and businesses. It has also been successful in being included as a supplier to Dundee City’s Welfare Fund contract. It is building up expertise in successfully competing with the commercial sector for both public and private sector contracts.

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CASE STUDY

Sign Factory - Application of Regulation 7 of the Public Contract (Scotland) Regulations

The Sign Factory is a supported employment business, established in Falkirk in 1964 under the wing of Falkirk Council. It has been successful in being included as the sole supplier to the public sector for signage, through The Scottish Government Framework for Supported Factories and Businesses. This framework was established in September 2012 and runs to September 2014. It has gone on to win a number of other contracts through the Scottish Public Sector Procurement hub (PCS), as well as increasingly responding to demand from the commercial sector.

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CASE STUDY

Procurement of consultancy services by Community Centre Management Committees in partnership with Argyll and Bute Council

Members of the voluntary associations for four community centres owned by Argyll and Bute Council were trained in and managed the procurement of external business planning consultants in partnership with the Council. This involved undertaking a full procurement process through Public Contracts Scotland (PCS) and provided lessons for the Council and the third sector on the support required for procurement partnerships between the public and third sectors.

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CASE STUDY

Edinburgh Joint Carers’ Strategy – Use of logic modelling

The City of Edinburgh Council and NHS Lothian are working collaboratively with carer organisations and carers themselves to redefine their strategic approach to commissioning support services for carers. The development of its three years Joint Carers Strategy for 2014-2017 involved the application of logic modelling to create a focus for consultation with carers on priorities and support required.

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CASE STUDY

Partners for Change: Catalyst Catering

Catalyst Catering, a social enterprise, took part as a third sector representative in the North Ayrshire Partners for Change (PfC) process. The aim of PfC is to increase cooperation between the public and third sector. Their involvement resulted in a number of benefits for Catalyst Catering, including improved communication and cooperation with the Council, better access to Council opportunities and the sharing of resources.

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CASE STUDY

Championing Social Value - Pauline Graham

Pauline has been at the forefront of championing the social enterprise movement in Scotland for well over twelve years. As CEO of Social Firm Scotland (SFS) she is passionate about the value of social firms in creating work opportunities for people who experience barriers to employment - in particular, people with a disability, mental health issue, substance abuse, a prison record, homeless issue and young people.

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CASE STUDY

Partners for Change: Community Transport in North Lanarkshire

North Lanarkshire Council (NLC) is increasingly recognising the importance of community transport in helping to meet local transport needs in a financially efficient way. NLC wants to improve joint working with North Lanarkshire’s emerging community transport sector. After participating in the Partners for Change process involving NLC, Strathclyde Partnership for Transport (SPT) and the third sector community transport providers there is now a Partnership Plan in place that improves co-operation, implements a number of resource sharing opportunities and identified a range of community transport solutions.

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CASE STUDY

Partners for Change: West Lothian Council

Public service delivery in West Lothian are facing major challenges and has to adapt to sustain services and deliver better local outcomes. West Lothian has taken part in the Partners for Change process to increase collaborative working and help the Public and Third Sector to make the changes that are necessary. The Council and its partners are now engaging in a wide-ranging effort to increase Third Sector involvement in service planning and delivery and to improve commissioning and procurement processes.

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CASE STUDY

Outcome commissioning: Fife Youth Offenders Management Group

Following a review of its services by Fife’s Youth Offenders Management Group (YOMG), Fife Council, decided to put the service out to tender. This provided the group the opportunity to develop outcome measures for the service. This included outcomes for the young person themselves and their victims, as well as outputs such as the number of young people to be engaged.

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CASE STUDY

Royal Edinburgh Hospital Public Social Partnership

In collaboration with NHS Lothian, Edinburgh Council, Queen Margaret University and the Third Sector, the Royal Edinburgh Hospital campus redevelopment programme has been identified as a major opportunity to redesign services through the collaborative application of the Public Social Partnership (PSP) Model. With support and guidance from Ready for Business, two workstreams of activity are underway and beginning to reshape the way that health services are delivered.

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CASE STUDY

Partners for Change: Fife Council

Fife Council is a progressive Local Authority with a strategic approach to engaging with local organisations as part of its wider Supporting Enterprising communities programme within its overarching Council Plan. Fife Council engaged with the Partners for Change process with the aim of further developing its relationship with the Third Sector. As a result a plan is now being implemented to engage the Third Sector more fully in planning and commissioning of services with the aim that this will increase innovation and service quality whilst delivering more efficient services across Fife.

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CASE STUDY

Partners for Change: North Ayrshire

The operating environments of Local Authorities and the Third Sector are becoming more and more blurred; a move towards preventative service provision; an integration of service planning and provision; and a move towards localism and personalisation in service. With this shared agenda, North Ayrshire Council took part in the Partners for Change process in order to strengthen its relationship with the Third Sector and to take collaboration to the next level. The resulting action plan to increase the role of the Third Sector in service planning and delivery is now being implemented.

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CASE STUDY

North Lanarkshire Council: Purchasing from the Third Sector

This special case study briefing examines North Lanarkshire Council’s purchasing from the third sector. The information contained in this paper is drawn from an analysis of all Council spending on external suppliers, including the examination of over 5,000 supplier records and accompanying financial transactions.

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CASE STUDY

Partners for Change - Fife Early Years Service

In the first half of 2013, Fife Council, in conjunction with members of its Early Years Strategy Group from NHS Fife and the Third Sector, participated in the Partners for Change process to review delivery of Early Years services in Fife and explore the opportunities to involve the Third Sector earlier and more deeply in the planning and delivery of Early Years services.

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CASE STUDY

Championing Social Value - Brendan Hurrell

Brendan joined Inverclyde Council in 2010 as its Corporate Procurement Manager. He was a member of the first ever Partners for Change Programme in Scotland. This is a tried and tested process of securing better local outcomes through improved collaboration with the third sector. The programme is supported by the Ready for Business programme with funding from The Scottish Government. Brendan found this process and the learning that came out has informed his current approach to procurement within Inverclyde Council.

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CASE STUDY

Public Social Partnership: Commissioning Falkirk’s Foster Care Services

Falkirk Council is committed to adopting PSP as its process of choice in supporting radical redesign of services. The Council was aspiring to a cohesive fostering service made up of internal and external providers that would meet the best needs of fostered children.The contract for foster care services was used to test out the PSP commissioning model. The framework developed through co-creation with providers was piloted for a year, and now contracts have been signed with successful providers.

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CASE STUDY

Clyde Gateway: Implementing a Community Benefit Clause : Playbusters

Clyde Gateway, an urban regeneration company is driving forward a massive 20-year investment programme in the east end of Glasgow. It requires contractors to meet Community Benefit requirements. The contract for Rigby Street access and repair work required the contractor to support the Parkhead Community Garden Project. In lieu of on-site support the agreement with Playbusters that managed and developed the project was to provide a donation to the gardening project, as well as technical support services.

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CASE STUDY

Social E-valuator: Measuring Social Impact of Employability Services

Aberdeen City Council piloted the use of the Social E-valuator™ tool to measure the social return on Council investment in two externally provided employability services. Social E-valuator™ is an on-line tool using ten simple steps to measure the social impact of projects and programmes. The Council has now a better insight in the social impact that is created by Pathways to Employment and shmuTRAIN’s Positive Transitions programmes and is now set up to use the method more widely to take account of the social impact of interventions in resource allocation decisions.

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CASE STUDY

Championing Social Value - David Williams

David Williams has been Executive Director of Social Care Services for Glasgow City Council since December 2012. Starting as a social worker in Glasgow he then worked for thirteen years in the third sector, first as Assistant Director with NCH (now called Action for Children) and most recently as Director of Services at Quarriers.

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CASE STUDY

Transport Games

Delivering an accessible ‘public transport’ Games for the London 2012 Olympics and Paralympics, that would make best use of existing transport infrastructure and services, was no small challenge. It required strategic thinking, pragmatism, the forging of new partnerships and a community transport sector geared to play its part. Ealing Community Transport, at a national level, and Community Transport Glasgow and Order of Malta Dial-a-Journey at a local level in Glasgow fulfilled a key role in bridging the gap between public transport and Games venues for disabled spectators. London 2012’s approach shows how the public sector can maximise the value it gains from the social enterprise sector by playing to the sector’s strengths.

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CASE STUDY

East Renfrewshire PSP

East Renfrewshire Community Health and Care Partnership (CHCP) is an innovative partnership, between East Renfrewshire Council and NHS Greater Glasgow and Clyde. It is keen to develop new ways of working to drive change both in the way services are designed internally, and in partnership with other provider organisations.

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CASE STUDY

Low Moss Prison Throughcare Pathway

The opening of the new Low Moss prison in 2012 provided a significant opportunity for the public and third sector to work together to ensure services accessed by prisoners could be as effective as possible. The Public Social Partnership model was identified as the most effective approach to this engagement and was adopted for the re-design of the throughcare pathway for convicted short-term prisoners and those on remand. This approach already appears to have brought significant shared learning and benefits for public and third sector partners.

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CASE STUDY

Community Benefit in Procurement Clauses: The New South Glasgow Hospitals

NHS Greater Glasgow and Clyde (NHSGGC) have used Community Benefit Clauses (CBCs) in procuring the new South Glasgow Hospitals (nSGH). This resulted in Project OsKar, a subsidiary company of Kibble which is a wellestablished social enterprise, winning the contract to provide industrial painting services for the fencing around the building site. This was the first time NHSGGC used CBCs in procurement and provided a high profile example of the use of social clauses to deliver supply chain benefits to the social enterprise sector.

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CASE STUDY

Measuring Social Value: The Value Game & the Youth Employment Service

Glasgow’s Regeneration Agency (GRA) tested and applied an innovative approach to valuing the outcomes achieved by its Youth Employment Service (YES) to assess the social value created and account for public spending. This is the first time that The Value Game, an interactive visual tool, has been used in Scotland to express the value of outcomes created by a service. GRA is now better equipped to make social value assessments in the future.

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CASE STUDY

Strengthening the Role of Enterprising Communities in Delivering Public Services

Fife Council is one of Scotland’s largest local authorities and one which has developed an increasingly productive working relationship with the third sector.

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CASE STUDY

Measuring Social Value: The SROI from Family Support Services

Falkirk Council has now tested and applied a relatively new approach to identifying and valuing service outcomes – Social Return on Investment (SROI). This is an approach now being examined by a growing number of Local Authorities, and which has provided a range of new insights into the effectiveness, impact, and social value created by the Grangemouth and Bo’ness Family Support Service.

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CASE STUDY

Public Social Partnerships (PSP) in Falkirk

Falkirk Council is one of the first local authorities in Scotland to embed a wide-ranging approach to strategic commissioning based on the Public Social Partnership (PSP) model. The development of strategic commissioning framework based on PSP principles has been informed by practical consideration and testing of the model within Children’s Services and other areas. Already this approach appears to have brought significant shared learning and benefits for public and third sector partners.

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CASE STUDY

Co-production: Working with the Third Sector to Reshape Dementia Services

East Dunbartonshire Council and partners have developed an innovative response to the challenge of delivering dementia care to the ageing local population. The Dementia Clinic Advisory Service is built on a model of co-production and choice for people with dementia.

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CASE STUDY

Measuring Social Value: The Angus Wellbeing Web

Committed to the principles of outcomes-based planning and accountability, Angus Council has developed the Wellbeing Web; a simple, visual technique for measuring outcomes for children and families, and for understanding the value of services.

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CASE STUDY

Andy Hay - Procurement Planning Manager

Andy moved from a programme management position within the financial sector, initially on a six month contract, to carry out an assurance role in relation to procurement within NHS Lothian and NHS Tayside.

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CASE STUDY

Argyll and Bute Local Services Initiative (ABLSI)

Inspired by Carnegie Trust’s Rural Programme and funded by Highlands and Islands Enterprise (HIE) Argyll and Bute Council wanted to make the most of working with the third sector to deliver better services to rural communities. From the encouraging results of the Demonstration Project, the Argyll and Bute Local Services Initiative (ABLSI) was established to initiate positive changes in working relationships and the commissioning of services from the third sector.

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CASE STUDY

Partners for Change: Inverclyde

This case study is of the first Local Authority area in Scotland to participate in the Partners for Change process, Inverclyde is now implementing wide-ranging action to involve the third sector more fully in service planning, to ensure a level playing field during procurement processes, and to grow the role of the sector in public service delivery.

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CASE STUDY

Social Value Champion: Mike McNally

This case study introduces learning from the work of Mike McNally, one of the longest-serving Community Benefit 'Champions' currently active in Scotland's public sector. Mike's task is to maximise the use and impact of Community Benefit Clauses in relation to public investment in the physical infrastructure and related services in Glasgow

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CASE STUDY

Organisational Learning: Glasgow City Council

This case study examines learning from the way in which Glasgow City Council has systematically introduced measures to maximise the Community Benefit arising from the procurement of its investment in public infrastructure. The Council's ambition is now to roll out this approach to impact across all significant public service contracts.

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CASE STUDY

Case Example: Unity Enterprise

This case study provides an example of the way in which Community Benefit Clauses can be used to promote the development of social enterprises. It examines the award of a catering contract to Unity Enterprise as part of the contract to construct the Glasgow Commonwealth Arena and Velodrome.

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